Customer Care



We want you to have a good and easy shopping experience in Victoria Roig Couture Jewelry. If you donít find the information you are looking for please e-mail us at info@victoriaroig.com

 

Shipping

 

We offer various insured UPS shipping options, this way you have the freedom to choose your delivery depending on your needs.

All packages are signature required for delivery and we cannot ship to a P.O. Box.

 

International Orders

 

In addition to processing orders  with credit cards or Paypal, we process international orders through a third party partner www.InternationalCheckout.com.

 

Through International Checkout, your transaction will be filled by International Checkout and you will be billed by them. All International inquiries and customer support are handled by International Checkout.


When you place your order for outside the United States you will be notified that you should place your order through International Checkout, which ships worldwide. You will be quoted a price for expedited service, which will depend on the country of destination. You are the importer of record, and agree to comply with all laws and regulations in effect in the country where the shipment is received.


Taxes


Sales tax will be collected for all orders shipped to addresses in the State of Texas.

 

Return Policy

 

If for any reason you are not happy with your purchase you may return the unworn and undamaged items within 7 days for a refund or credit. Credit will only be valid for one year from the date of purchase. Please e-mail us or call us at 210 4552862 within 7 days of receipt of your item to obtain a Return Authorization Number. No refund will be granted without a Return Authorization Number.

 

  • Please package your return item securly with the original packaging and the shipping must be insured.
  • All returned merchandise must be accompanied by original packaging and receipt.
  • Orders over $2500 will be charged a 5% restocking fee.
  • Sale items are final sales and no returns or exchanges are accepted.
  • Credit will not include original shipping charges

 

Return Address:
Victoria Roig
300 East Basse, suite 2105
San Antonio, TX 78209

 

Jewelry Care

 

Please click here to learn how you can take care of your new jewelry.